Terms & Condition Realfly
All correspondence for travel arrangements should be addressed to M/s. Real Fly Tour & Travel at the given address. For the services contracted, 50% advance payment should be made to hold the booking on confirmed basis & the balance amount can be paid before arrival in INDIA. Real Fly Tour & Travel hold the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service. Besides above, in certain cases like Train Journeys, hotels or resorts bookings during the peak season (Christmas/ New Year) or during fairs/festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.
Deposit the Payment
Upon completion of the signed booking form a 50% deposit of the total tour cost must be paid to the company. Customers undertake to pay balance amount 30 days before departure. For bookings which are made within 30 working days of tour departure, the full amount will become immediately due either with CASH OR DEMAND DRAFT/PAYORDER ONLY. The said amount will be charged as per prevailing bank card rate on the day of making payment. Please ensure that you write your name as per passport when booking a tour. You should also send a copy of your passport when returning your booking form. (Please note, it is your responsibility to ensure that correct names are given as per passport as you will be fully liable for any costs incurred for ticket amendment/reissue). PAYMENT can be made to Real Fly Tour & Travel by cash, Pay order, debit or credit card or Bank Transfer There will be a surcharge for MasterCard/Visa – which will be added to the total invoice cost.
In the event of cancellation/amendment of travel arrangements due to any reasons – we must be notified of the same in written. Please make sure your intimation reaches us between office hours. (10.30 am- 05.30 pm on Mon-Fri, and 10.30 am- 01.30 pm on Saturday). Cancellation/amendment charges will be effective from the time/date we receive your intimation in written (strictly during office hours). Cancellation/amendment charges would be as follows:
- 50% of total travel cost before 45 days from dated of departure.
- 65% of total travel cost before 30 days from date of departures.
- 100% of total travel cost within 30 days from date of departure.
In case of Special Trains Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when Applicable.
In case you cancel/ amend the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e. hotels/transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.
A service charge is applicable on all tickets booked and canceled through Real Fly Tour & Travel. This service charge is applicable over and above the cancellation charges paid to the airlines.
Our liabilities & limitations
All efforts will be made sincerely to maintain the contract made by Real Fly Tour & Travel with its customers but there are always possibilities of certain Items like airfares, airport taxes, visa fees, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any notice from the Govt. authorities. Therefore, the difference in the cost would be born by the customers. Real Fly Tour & Travel act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by actual suppliers.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being. Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible in event the passenger is not granted visa by the embassy. We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, embassy closure/ holidays, accident, breakdown of transport, weather, sickness, landslides, and closures/blocades due to political unrest or any such incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, medical or defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggages & personal property/s at all times are at the client’s risk. Our transport is certainly insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.
Refund if any will be made to the person who has actually made the payment to us. Actual amount will be refunded after working out the figure on the basis of cancellation rules given above. Please be informed that the refund process may take from 2-4 weeks due to banking process. If the refund is made to the credit card account OR to Bank account, the bank charges will be debited from the refund amount. There shall be no refund if the Tour participant does not or cannot utilize any service included in the Tour cost of the Tour like meals, room, excursions etc. nor can any refund be made for lost misplaced or destroyed travel tickets or vouchers. Even in case of a Tour for which the payment was made in foreign Currency with or without part payment in Indian rupees the said refund shall be made only in Indian rupees at prevailing rate on date of refund as per existing rules and regulations. There shall be no refund if the Tour participant fails to join at the Group of the commencement of the Tour, or joins the group late or leaves the group before culmination of the Tour.